Kankandeal Privacy Policy

1. Purpose

This Privacy Policy explains how Kankandeal collects, uses, keeps and protects the personal data of users of kankandeal.com and of its other services, in particular WhatsApp.

Kankandeal takes care to limit the data it collects to what is needed to provide, improve and secure its services.

2. Data controller

The data controller is Kankandeal.

3. Data collected

Depending on how you use Kankandeal, we may collect different categories of information.

3.1. Account information

• surname;
• first name, or the name used on the platform;
• e-mail address;
• phone number;
• profile photo, if any;
• account type.

3.2. Listing information

• location of the property;
• price;
• features;
• description;
• photos;
• videos;
• availability;
• rental or sale conditions;
• information provided by the owner, seller or agent.

3.3. Property search information

When you search for a property, we may record:

• city;
• neighbourhood;
• the area you want;
• budget;
• type of property;
• number of bedrooms;
• any other criteria you give us.

3.4. WhatsApp data

When you contact Kankandeal on WhatsApp, we may receive:

• your phone number;
• your name or profile name;
• the content of your messages;
• your search criteria;
• the listings you are interested in;
• the photos, videos, documents or voice messages you choose to send us.

3.5. Data about connections between parties

When you contact an owner or an agent from Kankandeal, or when Kankandeal passes your request on, we keep the information needed to follow up that introduction, in particular:

• your name and WhatsApp number;
• the listing concerned;
• the owner or agent concerned;
• the date and means of contact (WhatsApp or call);
• your answers and the advertiser's answers to the follow-up messages (visit, rental concluded, rent, quality of the contact);
• any remarks you send us about it.

3.6. Technical data

We may also collect certain technical information, such as:

• IP address;
• device type;
• browser;
• operating system;
• pages viewed;
• browsing duration or statistics;
• cookies and similar identifiers.

3.7. Your consent to WhatsApp messages

When you agree to receive our messages on WhatsApp, we record:

• your number;
• the date of your consent;
• the exact text you accepted, and its version;
• how you gave it (website or WhatsApp);
• the date of any withdrawal (STOP reply).

3.8. Listing reports

When you report a listing, we record the reason, any explanation you give and, if you are identified or signed in, your name and number, so that we can contact you again. This information is not shared with the advertiser.

4. Why do we use your data?

The data may be used in order to:

• create and manage accounts;
• allow listings to be published;
• moderate listings;
• answer users;
• understand property needs;
• search for suitable properties;
• qualify the requests received;
• put prospects, owners and agents in touch;
• follow up introductions, and send you follow-up messages on WhatsApp with your consent;
• let you know, with your consent, when a listing matching your search is published;
• ask advertisers, with their consent, whether their listings are still available;
• build an internal reliability indicator for advertisers;
• determine where a prospect came from;
• manage the applicable services and commissions;
• handle listing reports;
• prevent fraud;
• keep the platform secure;
• improve Kankandeal;
• analyse how the site is used;
• measure the performance of certain communications or campaigns.

5. Connecting the parties

When you identify yourself to contact an owner or an agent, their contact details are shared with you and you contact them directly. Your first name may be mentioned to them in the follow-up messages Kankandeal sends them about that contact.

When you entrust a search to Kankandeal, your criteria and contact details may be passed on to the owners or agents likely to offer you a home.

The information passed on must stay limited to what is useful for the connection and for handling your request.

6. WhatsApp

Kankandeal uses WhatsApp in particular to:

• receive requests;
• answer prospects;
• understand their criteria;
• share information about properties;
• arrange introductions;
• follow up certain requests;
• write to you after a contact to ask how it went, if you agreed;
• let you know about new listings matching your search, if you agreed;
• ask advertisers whether their properties are still available, if they agreed.

Exchanges with Kankandeal's official WhatsApp number may therefore be processed and kept by Kankandeal as part of providing its services.

These messages are only sent with your explicit consent, given on the website (a separate checkbox, never pre-ticked) or on WhatsApp. You can withdraw it at any time by replying STOP: no further follow-up message is then sent to you.

7. Use of artificial intelligence

Kankandeal may use artificial intelligence tools to assist in handling certain requests, in particular those received on WhatsApp. These tools may be used to:

• understand a request;
• identify the criteria sought;
• search for relevant information;
• prepare an answer;
• answer some simple questions;
• direct the request to the right person;
• review a listing before publication and suggest a better presentation.

Some of the replies a user receives may therefore be generated or assisted by artificial intelligence. A human can take over where necessary.

The artificial intelligence used by Kankandeal is there to make the service easier, not to conclude a lease or a property sale on the parties' behalf.

8. Google Analytics, Microsoft Clarity, Meta Pixel and cookies

Kankandeal uses in particular:

• Google Analytics, to better understand traffic and how the site is used;
• Microsoft Clarity, to understand how pages are used, through browsing recordings (clicks, scrolling, movements) and heatmaps. Form fields and displayed contact details (phone numbers, names) are masked and never transmitted. Signed-in users are linked to an encrypted technical identifier, never to their name or phone number. Clarity is not used for visitors located in the European Economic Area, the United Kingdom or Switzerland;
• Meta Pixel, in particular to measure the performance of certain communications or advertising campaigns.

These tools may use cookies or similar technologies.

Where necessary, users may be asked to accept or refuse the cookies that are not essential to using the site.

Cookie preferences can be changed using the options offered on the platform or in the browser.

9. Who receives the data

Depending on what is needed, certain information may be accessible or passed on:

• to the Kankandeal team;
• to the owner concerned by a request;
• to the real estate agent concerned by a request;
• to the technical providers needed to run the site;
• to hosting services;
• to the communication services used by Kankandeal;
• to Meta, in particular in connection with WhatsApp or Meta Pixel;
• to Google, in particular in connection with Google Analytics;
• to Microsoft, in connection with Microsoft Clarity;
• to the artificial intelligence providers used by Kankandeal;
• to the competent authorities where a legal obligation requires it.

Kankandeal is not in the business of selling its users' personal data.

10. How long data is kept

Kankandeal keeps data for a period proportionate to its use and to the needs of the service.

The information needed to establish that a prospect was passed on to a partner agent may be kept for the period during which that prospect remains a Kankandeal client. That period is currently set at 36 months from the date the prospect was first passed on to the agent.

Proof of your consent to WhatsApp messages (date, text accepted, any withdrawal) is kept for as long as that consent is used, then for the time needed to establish that it was given or withdrawn.

Some information may be kept longer where that is necessary in order:

• to comply with a legal obligation;
• to handle a dispute;
• to prove that a transaction took place;
• to defend the rights of Kankandeal or of a user.

Once information is no longer needed, it may be deleted or anonymised.

11. Data security

Kankandeal puts in place measures intended to protect information against:

• unauthorised access;
• loss;
• disclosure;
• alteration;
• fraudulent use.

Internal access to information must be limited to the people or teams who need it to run Kankandeal.

12. Deleting your account

Users can delete their account directly from Kankandeal.

When the account is deleted, information that is no longer needed may be deleted or anonymised.

Some information may nevertheless be kept where it remains necessary to comply with an obligation, to prove something, or to handle a disagreement.

13. Users' rights

Subject to the applicable regulations, users may ask Kankandeal for:

• access to certain data concerning them;
• correction of inaccurate information;
• erasure of data, where applicable;
• restriction of certain processing;
• objection to certain processing.

14. Changes to this Privacy Policy

Kankandeal may change this Privacy Policy to reflect changes in:

• its services;
• its tools;
• its providers;
• its regulatory obligations.

Where a change is significant, users may be informed by an appropriate means.

15. Contact